FAQ

Click sign-up/ login on the homepage to  enter your details, and verify your email. You can now start shopping, saving favorites, and tracking your orders.

Yes, having an account ensures you can track your orders, manage returns, and access exclusive deals.

On the login page, click Forgot Password, enter your email, and follow the reset link sent to your inbox

1. Add products to your cart.

2. Go to Checkout.

3. Enter your shipping details and choose your payment method.

4. Confirm and place your order.

• If your order is unpaid or still pending:

  Simply log in to your account, go to My Account → Orders, find your order, and click Cancel.

• If your order is already paid (Processing or On-Hold):

  Please log in to your account, go to My Account → Orders, open your order, and click Request Refund. You can also reply to this email with your order details, and we’ll assist you with the cancellation request.

• If you checked out as a guest:

  Use the link in your order confirmation email to view your order and request cancellation, or reply to that email for assistance.

Please note, once your order has been shipped or marked as Completed, it can no longer be canceled.

Contact support or the vendor immediately through your Order History page.

Yes. Use the Order Notes section in the order details to message your customer. These notes will be emailed to them automatically.

Yes! Vendors can:

• Use EirMed’s advertising spots to increase visibility.

• Share their store link on social media.

• Offer discount codes to customers for promotions.

• All payments are collected securely through PayPal or the approved gateway.

• After the order is marked Completed, payments are released to your vendor wallet.

• Payouts are processed according to EirMed’s payout schedule.

When you ship an order, adding tracking is required so the customer can follow their package:

1. Go to your Vendor Dashboard → Orders.

2. Find the specific order and click View.

3. Scroll down to the Tracking Information section  

4. Enter:

   • Tracking Number (from your courier)

   • Courier/Shipping Company Name (UPS, DHL, USPS, etc.)

   • Tracking URL (if available)

    

5. Click Update Tracking or Submit.

6. The system will automatically email the tracking details to the customer.

Tip: Always double-check the number before submitting to avoid delivery disputes.

Payments are processed through PayPal or other approved payment gateways. After an order is marked as completed, funds are released to your vendor account, minus commission fees.