We understand that sometimes things don’t go as planned. If you need a refund for a product you ordered, here’s how to easily request one:
Step 1: Log in to Your Account
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Click the “My Account” link in the top menu.
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Log in using the email and password you used during checkout.
Step 2: Go to Your Orders
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Once logged in, click on the “Orders” tab.
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Find the order that contains the product you want to return or request a refund for.
Step 3: Request a Refund
If the vendor has enabled refunds:
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Click the “Request Refund” button next to the product.
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Fill in the reason for your refund request (e.g., product damaged, wrong item, didn’t receive).
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Upload any photos or proof if needed.
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Click Submit.
Step 4: Wait for Vendor Response
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The vendor will review your request and respond within [1–3 business days].
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You will receive an update via email and can also view updates in your My Account → Orders section.
Step 5: Refund Issued
If your refund is approved:
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The money will be returned to your original payment method (PayPal, credit/debit card, etc.).
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Please allow 3–7 business days depending on your bank.
Important Notes
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Refund requests must be made within [1-3 days] of receiving the product.
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Some items (e.g., personal hygiene or opened supplements) may not be eligible for return due to health and safety reasons.
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Each vendor on EirMed sets their own return and refund policies. Be sure to check the vendor’s store page for details.
❓ Need Help?
If you have any issues submitting a refund request, contact our support team and we’ll be happy to assist you at dispute@eirmedltd.com
