You’re in control of your store—starting with your policies.
As a vendor on EirMed Fertility, you have the ability to set your own return, refund, and cancellation rules based on what works best for your products and business model.
How It Works:
-
Inside your vendor dashboard, you’ll find a section to enter your policies
-
You can customize each policy with clear terms (e.g., “Refunds accepted within 7 days,” or “Cancellations must be made within 24 hours”)
-
These policies will automatically appear on your store page and individual product pages, so customers know what to expect before they purchase
Why It Matters:
-
Avoid misunderstandings and Fewer disputes: When your policies are clearly stated upfront, there’s less confusion later. Customers know what to expect before they buy
-
Protect your store: You get to decide when a refund is fair and when it isn’t
-
Build trust: Shoppers feel more confident when they see transparent return and refund policies
-
Stay professional: In the rare event of a dispute, EirMed will use your stated policies as a reference to help mediate fairly
How to Set Your Store Policies
Add your Return, Refund & Cancellation Policies in 3 easy steps:
Step 1: Go to Your Vendor Dashboard
Log into your EirMed vendor account and click on “Store Settings” in the left-hand menu.
Step 2: Select the “Policies” Tab
Inside the Store Settings area, click the “Policies” tab. This is where you’ll enter:
-
Refund Policy (e.g., “Refunds accepted within 7 days of delivery.”)
-
Return Policy (e.g., “Items must be unused and in original packaging.”)
-
Cancellation Policy (e.g., “Orders can be canceled within 24 hours of purchase.”)
You can make your policies as flexible or strict as needed based on your products.
Step 3: Save Your Changes
Once you’ve entered your policies, scroll down and click “Save”.
Your policies will now appear on:
-
Your storefront page
-
Each of your product listings
-
The checkout screen, so customers see them before purchasing
Pro Tip:
Keep your policies clear, concise, and realistic. The more professional your store looks, the more confident shoppers will feel buying from you.
📌 Need help writing your policies?
We can provide sample templates you can copy and customize. Just contact our support team at support@eirmedltd.com.
