Shipping Policy
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
We will notify you via email once your order has shipped, along with a tracking number if applicable.
Shipping Methods & Delivery Time
We ship using trusted carriers to ensure your products arrive in excellent condition. Estimated delivery times are:
Domestic (within USA): 2–5 business days
International: 5-7 business days (depending on customs clearance in the destination country)
Delivery times are estimates and may vary due to factors beyond our control, such as postal delays or customs inspections.
Customs, Duties & Taxes (International Orders)
For international shipments, the buyer is responsible for any customs duties, taxes, or import fees that may apply. We are not responsible for delays caused by customs.
Lost or Damaged Packages
If your package arrives damaged, please contact us at support@mom2b.com within 48 hours with photos of the packaging and product.
If your package is lost in transit, please notify us within 7 business days of the estimated delivery date so we can investigate and assist with a replacement or refund.
Refund Policy
Eligibility for Refunds
Due to the nature of our products (dietary supplements, vitamins, and pills), we cannot accept returns or issue refunds for opened or partially used products for health and safety reasons.
Refunds or replacements are only available if:
The product arrives damaged or defective
The incorrect product was shipped
The package is lost in transit and confirmed by the shipping carrier
Requesting a Refund
If you believe you are eligible for a refund, please contact us within:
48 hours of delivery for damaged or incorrect products
7 business days after the estimated delivery date for lost packages
Send your request to support@mom2b.com with:
Your order number
A description of the issue
Photos of the product and packaging (for damaged or incorrect orders)
Refund Method
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Cancellation / Return / Exchange Policy
Exchanges & Replacements
If your item is damaged, defective, or incorrect, we will send a replacement at no extra cost. In some cases, we may request that you return the original item before a replacement is issued.
